Introduction
HOSXI Ltd (“HOSXI”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our website at hosxi.com and across our customer-facing platforms, including the client portal.
This Cookie Policy explains what cookies are, the types we use, why we use them, how long they last, and the choices available to you regarding our use of cookies.
Our use of cookies is governed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
For details on how we handle your personal data more broadly, please read our Privacy Policy.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to re-enter them whenever you come back or navigate between pages.
Session Cookies
Temporary cookies that expire as soon as you close your browser. They keep you logged in and maintain your session state during a single visit.
Persistent Cookies
These remain on your device for a set period (from days to years) after your session ends. They allow websites to remember your preferences for future visits.
First-Party Cookies
Set directly by HOSXI when you visit hosxi.com. These are fully controlled by us and used to provide our services.
Third-Party Cookies
Set by external providers (e.g. Google Analytics, payment processors) via our site. These are governed by the respective provider's own privacy policies.
Cookies do not contain executable code and cannot transmit viruses. They simply store small amounts of data that help websites function and improve your experience.
Types We Use
Click any category below to see the specific cookies used, their purpose, and how long they last.
Third-Party Cookies
HOSXI integrates a number of trusted third-party services that may independently set cookies on your device. We carefully select these providers and require them to handle data responsibly.
Google Analytics
We use Google Analytics to understand how visitors use our website. All data is anonymised through IP masking. Google may process data in the United States under Standard Contractual Clauses.
Google Privacy PolicyPayment Gateways
Stripe, PayPal, and similar processors may set cookies during checkout to prevent fraud and ensure payment security. HOSXI does not have access to full card data.
Stripe Privacy PolicyLive Chat Tools
Our live chat support may use cookies to remember your chat session and preferences, allowing for a seamless support experience across pages.
CDN & Performance Providers
Content Delivery Networks and performance tools may set cookies for load balancing, caching, and DDoS protection. These are essential for site speed and reliability.
Advertising Platforms
Where you have consented, advertising platforms such as Google Ads may set cookies to show relevant advertisements and measure campaign effectiveness.
Google Ads & PrivacyWe are not responsible for the privacy practices of third-party providers. We encourage you to review their individual privacy policies for more information.
Consent & Control
Under PECR and UK GDPR, we are required to obtain your consent before placing non-essential cookies on your device. Here is how you can manage your choices:
Cookie Preferences
Review and update your cookie choices at any time. Changes take effect immediately.
Via Our Cookie Banner
When you first visit HOSXI, a cookie consent banner allows you to accept all cookies, choose specific categories, or decline non-essential cookies.
Via Your Browser Settings
All major browsers allow you to block or delete cookies via their settings. See links below for instructions for Chrome, Firefox, Safari, and Edge.
Updating Your Preferences
You can revisit your cookie preferences at any time using the 'Manage Preferences' button above. Your updated choices will be stored for 12 months.
Browser Cookie Settings
Blocking essential cookies may prevent you from logging in to your HOSXI account, accessing billing features, or using the client portal correctly. We recommend keeping essential cookies enabled.
How Long Cookies Last
The lifespan of a cookie depends on whether it is a session or persistent cookie. Below is a summary of the typical durations for cookies used on the HOSXI platform:
Session Cookies
Deleted automatically when you close your browser. Used for login sessions, CSRF tokens, and temporary preferences.
Short-Term Cookies
Expire after one day. Typically used by analytics tools to count unique daily visitor sessions.
Weekly Cookies
Used for features like live chat history to allow continuation of support conversations.
Marketing Cookies
Used by advertising platforms (where consented) to measure conversion windows and retargeting.
Functional Cookies
Cookies that remember display and UI preferences such as your currency or billing cycle selection.
Persistent Cookies
The maximum duration for most analytics and consent-record cookies. Your consent preference is stored for 12 months before re-prompting.
Long-Term Analytics
Standard Google Analytics cookies (_ga) use a 2-year expiry to identify returning visitors across multiple sessions.
Your Data Rights
As a data subject under UK GDPR, you have the following rights with respect to personal data processed through cookies and tracking technologies:
Right of Access
Request a copy of the data we hold about you, including data collected via cookies. We will respond within 30 days.
Right to Rectification
If we hold inaccurate personal data, you may request correction.
Right to Erasure
Request deletion of your personal data where there is no compelling reason to continue processing.
Right to Restrict Processing
Request that we limit how we process your data in certain circumstances.
Right to Object
Object to processing based on legitimate interests — for example, analytics tracking.
Right to Data Portability
Receive data processed with your consent in a structured, machine-readable format.
To exercise any of these rights, email privacy@hosxi.com. We will acknowledge your request within 5 business days and respond in full within 30 days. Identity verification may be required.
Policy Updates
HOSXI reviews this Cookie Policy periodically to ensure it remains accurate and compliant with evolving regulations. We may update this policy to reflect:
- Changes in the cookies or technologies we use.
- Updates to UK GDPR, PECR, or ICO guidance affecting cookie compliance.
- New services or third-party integrations introduced to our platform.
- Feedback from users or regulatory bodies.
When material changes are made, we will update the “Last Updated” date at the top of this page and may notify you via your account email or a website notice. Your continued use of hosxi.com after changes are posted constitutes acceptance of the updated policy.
Contact Us
For any questions about this Cookie Policy, to exercise your data rights, or to report a concern, please contact our privacy team:
Privacy Enquiries
privacy@hosxi.comRegistered Address
HOSXI Ltd, 71–75 Shelton Street,
London WC2H 9JQ, UK
Website
https://hosxi.comUK Regulator (ICO)
ico.org.ukRelated Policies & Pages
This Cookie Policy is provided for informational purposes. While HOSXI takes every reasonable step to maintain accuracy and legal compliance, we recommend consulting a qualified privacy professional for advice specific to your situation. For UK regulatory guidance on cookies, visit the ICO's official guidance.